Return Policy

Thank you for shopping at Bitelighter! We value your satisfaction and strive to provide high-quality products. Please review our return policy to ensure a smooth experience.Eligibility for ReturnsTimeframe: Items can be returned or exchanged within 30 days of the purchase date.Condition: Returned items must be in new, unused condition, with all original packaging, tags, and accessories included.Proof of Purchase: A receipt or proof of purchase is required for all returns.Non-Returnable ItemsThe following items are non-returnable:• Used or damaged lighters.• Custom or engraved lighters.• Clearance or final sale items.Return Process1. Contact Us: Email or call our customer service team to initiate a return. Provide your order number and reason for return.2. Shipping: You are responsible for the cost of return shipping unless the item is defective or we made an error with your order.3. Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.RefundsApproved returns will be refunded to your original payment method within 5–7 business days of approval. Please note:• Shipping fees (if applicable) are non-refundable.ExchangesIf you wish to exchange an item, please follow the return process and place a new order for the desired item.Defective or Incorrect ItemsIf you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a full refund, including shipping costs.